Privacy Policy
Last updated: October 2026
1. Who we are
Registered in England and Wales, company number 15776430.
Registered office: 152 Chelmsford Avenue, Romford, London RM5 3XH.
Email: info@borsum.co.uk · Phone: +44 7511 730947
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The personal data we collect
Contact form
Name, email address, phone number (optional), enquiry type and your message.
Partner application form
Company name, contact person, phone number, email address, website, partner type, trades or services, regions covered, team size, public liability insurance status, accreditations you declare, and any comments.
Direct contact
If you email or call us, your contact details and the content of your communication.
Technical data
- Your cookie choices, stored in your browser.
- Basic technical information recorded by our hosting provider when you visit the website, such as IP address, browser type and the date and time of the request, used to keep the website secure and working.
- If you accept analytics cookies, information about how you use the website. See our Cookie Policy.
We do not ask for special category data (for example, health information). Please do not include it in your messages.
3. Why we use your data and our lawful basis
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Replying to your enquiry and preparing a quote | Steps taken at your request before entering into a contract; our legitimate interests in responding to enquiries |
| Reviewing partner applications and contacting suitable partners | Our legitimate interests in building a network of suppliers, installers and subcontractors |
| Carrying out and managing work agreed with you | Performance of a contract |
| Keeping the website secure and working | Our legitimate interests in operating a secure website |
| Website analytics | Your consent, given through the cookie banner |
| Keeping records required by law, for example for tax and accounting | Legal obligation |
Where we rely on legitimate interests, we have considered that these interests are not overridden by your rights. You can object at any time (see section 8).
4. Do you have to provide your data?
Fields marked * on our forms are required. Without them, we cannot reply to your enquiry or review your application. Other fields are optional.
5. Who we share your data with
We do not sell or rent your personal data to anyone. To run this website and handle your enquiry, we use trusted service providers, such as website hosting, email and form-handling services. They process your data only on our instructions and are required by contract to keep it secure. If you accept analytics cookies, an analytics provider also receives information about how you use the website. Where necessary, we may also share data with our professional advisers or with public authorities when required by law.
6. International transfers
Some of our service providers may store or process data outside the United Kingdom. Where this happens, we make sure your data is protected: either the country is covered by UK adequacy regulations (for example, countries in the European Economic Area), or the transfer is covered by safeguards approved under UK law, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can contact us for more information.
7. How long we keep your data
| Data | Retention period |
|---|---|
| Enquiries that do not lead to work | Up to 24 months from our last contact |
| Partner applications | Up to 24 months from our last contact, unless you ask us to delete them sooner |
| Clients and partners we work with | For the duration of the relationship and up to 6 years after it ends, for legal, tax and accounting purposes |
| Cookie choices | 12 months, after which we ask you again |
| Technical hosting records | For a limited period needed for security and operation |
After these periods, we delete or anonymise the data.
8. Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you and receive a copy;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data;
- ask us to restrict how we use your data;
- object to our use of your data where we rely on legitimate interests;
- receive data you provided to us in a commonly used format (data portability);
- withdraw your consent at any time, where we rely on consent. This does not affect processing carried out before you withdrew it.
To exercise any of these rights, email info@borsum.co.uk. There is normally no charge. We will reply within one month and may ask you to confirm your identity.
9. Complaints
If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint.
10. Automated decisions
We do not make decisions about you based solely on automated processing, and we do not use profiling.
11. Cookies
We only use non-essential cookies with your consent. You can change your choice at any time using “Cookie settings” in the website footer. Details are in our Cookie Policy.
12. Security
We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS) and limited access to the data. No transmission over the internet is completely secure, but we take reasonable steps to protect the data you send us.
13. Links to other websites
Our website contains links to other websites, such as Google Maps. We are not responsible for the privacy practices of those websites. Please read their privacy policies.
14. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with the date of the last update.
15. Contact us
Barsum LTD, 152 Chelmsford Avenue, Romford, London RM5 3XH
Email: info@borsum.co.uk · Phone: +44 7511 730947